My wallet has been suspended. What should I do?
If you reach the limit for the first verification level (SDD), your Barion Wallet will be temporarily suspended, and you will need to request verification of your Wallet. You can find the prerequisites of identity verification here.
Barion Smart Gateway continues to operate even if you reach these limits. If you have a merchant account, you will continue to receive payments from purchases made in your webshop.
If you have already completed the video identification process but your Wallet is suspended, check the Customer Service menu to see whether you have received any notification regarding the suspension. If you cannot find any information there, please contact us at hello@barion.com.