If you have forgotten your Barion Wallet password and cannot log in, you can set a new password using the “Did you forget your password?” option on the login page. After entering the email address you used to register, we will send you an email. Click the link in the email, then enter your new password and answer the security question you set when you activated your Wallet. Once you have done this, simply log in with your new password!

Both your password and the answer to your security question are stored in a way that, prevents even our employees from accessing them. Therefore, if you do not remember the answer to your security question, we cannot provide or change it for you.

If you do not remember the answer to your security question, thus you can not change your password, we can close your Barion Wallet. To request this, simply send us an email from your registered email address to hello@barion.com. After your Wallet has been closed, we recommend creating a new Barion Wallet, which you can register with the same email address if you wish.