This may happen if the sender entered an email address other than the one registered to your Barion account. In this case:

1. To receive the money, click on the “Sign up“ button in the email.
2. Below the “Login with your existing Barion account” sign, click on the “Log in” button.
3. Enter the email address of your existing Barion Wallet, then click on the “Next” button.
4. If you use passwordless login, authenticate yourself as usual.
• If you use a password to log in, enter your password.
5. After logging in, you'll receive a “Claim your money“ email at your email address, that the sender originally entered as the recipient. Open this email and click on the “Claim it now“ button.
6. After this, the amount will be credited to your already existing Barion Wallet.