If you registered a Personal Barion Wallet, check if you filled out your Profile.

If your Profile has been filled out, but your Wallet is suspended, you reached the balance or the withdrawal limits. You can raise all limits if you complete the full customer due diligence process and reach the Normal Due Diligence level.

If you have already completed the video identification process but your Wallet is suspended, check the Customer Service menu to see whether you have received any notification regarding the suspension. If you cannot find any information there, please contact us at hello@barion.com.