The Barion app may detect multiple zones at certain parking locations, and you will need to select the correct one.

If you accidentally select the wrong zone and receive a fine as a result, please notify the parking company’s customer service team listed at the bottom of the payment notice in writing within 5 working days. Let them know that you paid for parking but selected the wrong zone. You will need to attach a copy of the payment notice and provide your parking session ID. The relevant parking company’s customer service team will investigate the case and decide whether the mistake can be taken into consideration and whether the fine can be waived.

If you do not receive a response within 15 calendar days, it is worth calculating when this period expires and paying the lower fine applicable when payment is made within 15 calendar days on the last day. If the fine is subsequently waived as a gesture of goodwill, you will also receive a refund of the amount you have already paid.