If a payment was successfully completed through Barion and you would like to get a refund, please contact the merchant directly. Only the online store can refund the amount of the purchase. Once the merchant initiates the refund, Barion will automatically send a notification e-mail to the e-mail address provided on the Gateway.

The refund can only be made to the same payment method that was used for the purchase (for example, your bank card or your Barion Wallet balance).

Depending on the banks involved, processing the refund may take up to 30 days. For more information, please contact your card issuer, as refunds are not considered standard card transactions and your bank may not send a separate notification about them.

If your bank card changed during the refund period and the refund is unsuccessful, Barion will notify you by e-mail. In this case, please contact the merchant directly and provide the bank account number to which you would like the refund to be sent.