If your bank card is rejected, and you get the “The system rejected the given card” error message, check the data you entered:

• the card number,
• the expiry date, and
• the CVC code.

If you entered the data correctly but the card is still rejected, reach out to your card-issuing bank about the transaction with all available details.

If your payment fails with a different error message, contact our Customer Service:

• If you have a Barion Wallet log in and
• from a browser, go to the Customer service menu and create a new remark;
• in the Barion mobile app, go to Other > Help > Send remark.
• If you don’t have a Barion Wallet yet, send an e-mail to hello@barion.com about the problem you experienced.